Privacy Policy: Learn how we protect your data!

Privacy Policy

Status: March 2025

1. General Information

Oberturm Uhren & Schmuck GmbH (hereinafter "we" or "us") operates an online shop on the Shopify platform (https://oberturm.ch). This privacy policy explains in detail and comprehensively how and for what purposes we collect, process, and protect your personal data, both when using our website and when visiting our stores in Aarau and Brugg.

2. Responsible Entity

The entity responsible for processing your personal data according to the Swiss Data Protection Act (DSG) is:

Oberturm Watches & Jewelry GmbH
Vordere Vorstadt 1
5000 Aarau, Switzerland

Email: info@oberturm.ch
Phone: +41 62 823 24 74

3. What Data Do We Collect?

We collect personal data that you voluntarily provide to us as well as technical information automatically collected when using our website. This includes in particular:

First and last name
Address (delivery and billing address)
Email address
Phone number
Payment information (e.g., credit card information, bank transfer data, TWINT data)
Order and purchase history
Content of your inquiries and messages
IP address and browser information

4. Use of Cookies

Cookies are small text files stored on your device. We use cookies to analyze user behavior anonymously and to make the use of our website more comfortable and efficient. You have the option to disable cookies at any time in your browser. However, this may result in certain website functions being limited.

5. Purpose of Data Processing

The processing of your personal data is carried out exclusively for the following purposes:

Processing of orders and deliveries
Customer support and communication
Payment processing and refunds
Optimization of our services and offers
Compliance with legal obligations (e.g., accounting requirements)
Protection and enforcement of our rights and claims

6. Sharing Your Data with Third Parties

We only share your personal data with third parties when necessary for contract fulfillment or when legal obligations exist. This particularly concerns:

Payment Service Providers (e.g., VISA, Mastercard, PayPal, TWINT)
Logistics and Shipping Partners
IT Service Provider (Shopify)

7. Data Security

To protect your personal data, we use modern technical and organizational measures, including SSL/TLS encryption during data transmission. However, complete protection against all risks is not possible.

8. Your Data Protection Rights

You have extensive rights regarding your personal data, including:

Right to Information
Right to Rectification
Right to Deletion ("Right to be Forgotten")
Right to Restrict Processing
Right to Data Portability
Right to Object to Processing

To exercise these rights, please contact the above contact details.

Specific Privacy Notices:

Contact Form

We store and use your information in the contact form exclusively to process your inquiry. No data is shared with third parties without your consent.

To send the newsletter, we store your email address. You can revoke your consent at any time, for example via the unsubscribe link in the newsletter.

Comment Function and IP Address

When you leave comments, we store your email address, the time of creation, your username, and your IP address to track legal violations (e.g., offensive content).

Subscribe to Comments

You can subscribe to comments. To verify, we will send you a confirmation email. You can unsubscribe at any time.

9. Changes to this Privacy Policy

We reserve the right to adjust this privacy policy at any time due to legal or operational changes. Significant changes will be announced on our website.

10. Contact

If you have questions about the privacy policy or exercising your rights, please contact us at:

Oberturm Watches & Jewelry GmbH
Vordere Vorstadt 1, 5000 Aarau, Switzerland
Email: info@oberturm.ch
Phone: +41 62 823 24 74

or

Oberturm Watches & Jewelry GmbH
Neumarkt 2, 5200 Brugg, Switzerland
Email: info@oberturm.ch
Phone: +41 56 451 10 10

1. Scope:

These General Terms and Conditions (GTC) govern the relationship between Oberturm Watches and Jewelry, Vordere Vorstadt 1, 5000 Aarau (hereinafter referred to as Oberturm oberturm.ch), and its customers. Deviating agreements require written form to be valid. The current and binding version of the GTC, as well as additional agreements and supplements, are published at oberturm.ch. These GTC do not apply to purchases made in Oberturm Watches and Jewelry retail stores.

3. Warranty (new items):

For all new watches, we grant generous international manufacturer warranties lasting 2 years. For new jewelry, the warranty period varies depending on the manufacturer and is generally 1-2 years. These comprehensive warranties cover all production and material defects, while specific exceptions apply for losses, damages, or normal wear and tear.

4. Warranty (used items):

We provide a 6-month in-house warranty on all used watches. This warranty covers the functionality of the watch. No warranty is given for water, shock, or fall damage of any kind. Accuracy warranty is excluded for used watches. Also excluded are damages caused by improper handling or interventions by the customer or third parties. For all used jewelry, we grant a 6-month in-house warranty with receipt. This warranty covers the functionality of the jewelry (clasp, etc.). No warranty is given for stone loss.

6. Availability:

Orders placed via the oberturm.ch platform are generally shipped within 3 working days after the transaction is completed. Our inventory ensures that all available products already in our store are shipped no later than the third working day after payment receipt. This applies only to products currently in stock. For special orders of wedding rings, please note that the manufacturing process of this special jewelry may take several days. We strive to make this process as efficient as possible to guarantee you a product of the highest quality. Please note that shipment of your order is always dependent on successful prepayment. Also, when selecting the payment method 'Bank Deposit,' shipment will only occur after successful processing of this payment option. We emphasize that displaying a product as 'in stock' does not guarantee immediate availability. If a product is shown as in stock but is not available, shipping preparation may take several days as we ensure every product meets the highest quality standards. To provide our customers with transparency and information about all processes, you will be informed about the current status of your order through automated notifications such as shipping confirmations and order confirmations. These notifications are intended to give you comprehensive insight into your purchase process and ensure you are always up to date.

8. Retention of title:

All delivered goods remain the property of Oberturm Watches and Jewelry until full payment of the purchase price (including all ancillary claims). Pledging, security transfer, processing, or alteration is not permitted without the express consent of Oberturm Watches and Jewelry. Oberturm Watches and Jewelry is entitled to register the delivered goods in the retention of title register according to Art. 715 ZGB. If the customer is in default with any payment obligations towards us, all existing claims become immediately due.

10. Payment methods:

All prices are in Swiss Francs including statutory VAT. You can choose from the following payment options:

10.1 Prepayment:

Our account details for your prepayment can be found in the confirmation email you automatically receive after completing your order. Your order will be shipped immediately after payment is received.

10.2 Payment by debit and credit cards:

Your secure credit and debit card payments are facilitated by PostFinance and Shopify Payments. Both PostFinance and Shopify Payments meet all common security standards.

10.3 Payment with Paypal:

Use the secure payment option with your Paypal account.

10.4 Payment with TWINT:

Your secure payment via TWINT is enabled through our system.

10.5 Payment on pickup:

Pay in cash or with debit and credit cards upon pickup. A valid ID is required for payment on pickup.

11. Right of return:

At Oberturm Watches and Jewelry, our valued customers have various payment options available, including prepayment, cash payment, EC or credit card payment upon pickup, Paypal, and convenient purchase on account with installment options via ShopifyPay. As a limited liability company, we have been registered in the commercial register since 2013. We place great importance on environmental awareness and rely on the multiple reuse of packaging and filling materials as well as a wide selection of Green Gold certified gold items. The sale of used items is not only ecological but also sustainable for us, as it minimizes energy consumption for melting down and reprocessing.

Our right of return extends over 14 days, with specific exceptions such as wedding rings, sale items, specially ordered, and engraved items. Returns must be complete and undamaged in the original packaging. After inspection, we refund the amount within 14 days, depending on the chosen payment method, directly to the specified bank account. Returns are not possible in cases of expired return period, damaged items, missing original packaging, missing accessories, or consumables. This information is provided to give you transparent insight into our general terms and conditions and to ensure your shopping experience at Oberturm Watches and Jewelry runs smoothly.

As of: 10.02.2024

Wedding rings

Our most popular products!

Privacy Policy

Privacy Policy

1. General Information

2. Responsible Entity

3. What Data Do We Collect?

4. Use of Cookies

5. Purpose of Data Processing

6. Sharing Your Data with Third Parties

7. Data Security

8. Your Data Protection Rights

Specific Privacy Notices:

Contact Form

Newsletter

Comment Function and IP Address

Subscribe to Comments

9. Changes to this Privacy Policy

10. Contact

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Terms and Conditions

1. Scope:

2. Quality:

3. Warranty (new items):

4. Warranty (used items):

5. Service warranty:

6. Availability:

7. Legal provisions:

8. Retention of title:

9. Shipping costs:

10. Payment methods:

11. Right of return:

Wedding rings

Our most popular products!